# Filedeck help and FAQ

## What is Filedeck?

Filedeck is a client file delivery workspace for freelancers, studios, and small teams. You upload finished work, package it into a polished delivery room, and send a secure link to your client.

## How do I create a delivery room?

Create a free account, upload the files for a project, add notes or instructions, and share the delivery room link with your client. Passwords and expiry controls are available on paid plans.

## Can clients download files without an account?

Yes. Clients can open a shared delivery room and download the files you allow without creating their own Filedeck account.

## How much storage is included on the free plan?

The free plan includes 1 GB temporary storage and up to 3 active delivery rooms. Client previews and downloads have no monthly transfer cap on any plan.

## Can I upgrade or cancel later?

Yes. You can upgrade when you need more storage, more active delivery rooms, or features such as passwords and expiry controls. Paid plans can be canceled from billing settings.

## What happens when I reach my storage limit?

You will be asked to delete older files or upgrade before uploading more. Existing client links stay available based on their expiry and plan settings.

## Is there a monthly limit on client previews or downloads?

Client previews and downloads have no monthly transfer cap on any plan. Access still follows the room's status, password, and expiry settings.

## Can I set expiry dates on client links?

Yes, on paid plans. Free delivery rooms use a standard private link without custom expiry controls.

## Can I protect a delivery room with a password?

Yes, on paid plans. Password-protected delivery rooms are available when you upgrade.

## Can I see when a client downloads files?

Yes. Filedeck includes download tracking so you can confirm when a client has viewed or picked up the delivered files.

## Are uploaded files private by default?

Yes. Files are private unless you create and share a delivery link. Paid plans can also limit access with passwords and expiry dates. Download-limit controls are marked as coming soon while we finish them.

## Is Filedeck safer than exposing my own home server?

For a public business, using managed cloud storage is usually safer than exposing a home TrueNAS or Nextcloud server directly to the internet.

## Can I delete files after a project is done?

Yes. You can remove files and rooms when a project is complete, or use expiry settings to make temporary access automatic.

## What file types can I upload?

The current uploader accepts supported images, PDF, TXT, Word documents, MP4, and MP3 files. Rooms can also be downloaded as a ZIP archive; ZIP uploads are not currently supported.

## Can I organize work by client or project?

Yes. Delivery rooms are organized around a client, project, or package, so each shared link stays focused.

## Can I replace a file after sharing a link?

Yes. You can update a delivery room when a final version changes, then your client keeps using the same clean link.

## Contact

[Contact Filedeck support](https://www.filedeck.pro/help#contact).

Source: [Filedeck help](https://www.filedeck.pro/help).